You may return your custom Platinum Stage, Super Pole for any reason within 7 days of receiving it for a refund of the purchase price less a 10% restocking fee. All returned stages must be unused and in original condition. Platinum Stages reserves the right to cancel orders for any reason and at anytime. WE DO NOT GUARANTEE ANY DELIVERY TIME BUT WILL DO OUR BEST TO SHIP QUICKLY.

Platinum Stages is not responsible for any consequential losses due to non shipment or damaged packages, however we will replace any damaged parts at our expense. (CUSTOM PERMANENT POLES THAT ARE ORDERED TO SIZE CANNOT BE RETURNED) ALL SHIPPING CHARGES ARE NON REFUNDABLE!!! Depending on where you live in the country your shipping charge will added manually depending in distance from CA (shipping located in CA) and actual cost of shipping. ex. If you live in NY, WV, FL your shipping charge will be $100 per stage ordered. NO RETURNS WILL BE ACCEPTED UNLESS PRE AUTHORIZED BY PLATINUM STAGES.

In event of an advanced replacement, you will be charged full price for the replacement product if the defective product is not returned to Platinum Stages within 30 days.  To get an RA# please call customer service toll free at 866-85-POLES.

1 Year Limited Warranty on Platinum Stages products is warranted against manufacturer defects (not including normal wear and tear) for a period of 1 year and defective parts may be returned for replacement of the same part only. Platinum Stages is not responsible for incidental or consequential damages resulting from the use or misuse of the stage and or poles or its user in any way. Platinum Stages is not responsible for misuse or abuse by the purchaser and will not replace parts nor be responsible for any liability attributable to the use or misuse of the product.

X-POLE RETURN POLICY

Our official policy is that all sales are final. If there are any manufacturer defects or damages caused during shipping we will replace any necessary parts. We absolutely want to make sure you or your client has a fully functional perfect X-Pole!   Unopen & unused poles can be returned within 30 days of purchase. However, a 10% re-stocking fee will be applied.

X-POLE WARRANTY

All X-Poles and their associated parts are guaranteed free of manufacturing defect for a period of 6 months from date of purchase.  Defects from use, wear and tear, chipped edges from pole to pole contact, or being dropped, and anything outside of a pure manufacturing defect are not covered.  This does not affect your statutory rights.

For further information about Platinum Stages or its return policy you may call
949-574-7133
Or by snail mail:
1582 Monrovia Ave Newport beach, CA 92663

Drop us a line or call us 24 hours a day toll free at 1.866.85.POLES!

Get in touch with us!